Frequently Asked Questions
Q. How long will it take for my order to get to me?
A. First up, we try to ship orders out within 24 hours (business hours) of receiving them - but we do say to allow 3 business days for that. From there, we rely on Australia Post to deliver your order. Whilst they say 3-7 business days is standard, it's usually more like 5-10 business days. So it could take up to 10 BUSINESS DAYS (that's Monday - Friday and excludes public holidays) for your order to get to you. Obviously we try to get them out as quickly as possible because we know how important it is for you to get patching straight away - but we ask that you take this timing into consideration. If you want your order quicker than this, see the next question.
Q. How can I get my order as quickly as possible?
A. If you need/want your order as quickly as possible, choosing Express Post as your shipping option is the best bet. This is next business day delivery (note that some areas are excluded from Australia Post's Express Post guarantee. If you're not sure just ask us or check the Australia Post website). Yes, it is more expensive BUT it will get to you a heck of a lot quicker than standard delivery. We also offer a parcel delivery option, which can take 3-6 business days to arrive.
Q. Can I track my order?
A. Yes, you can. A tracking number is provided to you in your 'shipped' confirmation email. You can track it by clicking on it or entering the number at www.auspost.com.au.
Q. What can I do if the adhesive patches are too sticky?
A. Just like us grownups, every child's skin is different. Additionally, different climates can affect the adhesive in the Kids Eye Gear patches. If you find the patches too sticky for your child, here's what you can do. Simply adhere the patch to your own skin or clothing and then apply it to your child's face. This helps break down the adhesive so it's gentler on skin. If you have a baby, applying a barrier before the patch can also be helpful. Things like Milk of Magnesium (available from health food shops) or Smith + Nephew Skin Prep wipes leave a protective barrier between the skin and the adhesive of the patch.
Q. Is there an easy way to get the patches off so it doesn't hurt my child?
A. Depending on how long your child has to patch for will depend on how sticky the patch still is at the end of patching time. If they're still pretty sticky when it's removal time, here are some ways to remove them a bit easier. Water, sunscreen, any type of oil (olive, coconut etc), moisturiser are easy ways to break down the adhesive a bit quicker. Simply rub them on, leave a few minutes and you should find that the patch slides off pretty easily.
Q. What can I do if the adhesive patches aren't sticky enough?
A. Again, every child's skin is different and different climates can affect the adhesive in the patches. Particularly humid weather can make the patches less sticky - particularly because the child is more likely to perspire, therefore causing the adhesive to break down. It's obviously pretty hard to control the weather so try to make sure your child's skin is clean, with no soaps or moisturisers, and try to patch when the child is not doing physical activity (and therefore sweating). Patching whilst in air-conditioning in summer is a great option.
Also, when you're applying the patch, ensure that you run your finger around the edge of the patch on the adhesive as this will activate it and ensure it sticks nicely to the skin.
Q. The adhesive patches just keep peeling off, what's wrong with them?
A. As above, the child's skin or the climate can affect the adhesive in the patch. But sometimes the patches can be affected during transit. For instance, if patches are left in a hot car or letterbox, the adhesive will start to break down and destroy the patches. If you've tried the suggestion in the answer above and it doesn't help, please contact us and we will replace your affected patches (we may ask you to return the affected patches so we can investigate further).
Q. What sort of activities can I do with my child to help get them to patch?
A. This will obviously depend on the age of your child and what their interests are but things like drawing, painting, sorting objects of different colours and sizes, iPad/tablet games etc are great options. Anything that will keep your child engaged is going to help make patching time easier and distract them if patching is difficult. Older children can be encouraged to patch by offering reward charts.
Q. I feel so alone on this patching journey, is there anywhere I can connect with other people going through this?
A. Yes! Absolutely! The internet is a wonderful thing and there are plenty of great blogs and groups that offer information and support. Here are some good ones: